1. Information We Collect

STARLIGHT ("we," "us," or "our") collects information you provide directly to us, including your name, email address, phone number, professional credentials, and work history. We also collect information about your interactions with our platform, including shift assignments, training progress, and performance metrics.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send notifications about shifts and opportunities, verify your identity and professional qualifications, and communicate with you via email, push notifications, and SMS/text messages regarding your account, shifts, and platform updates.

3. SMS/Text Messaging

SMS/text messaging is a required component of the STARLIGHT platform. By creating an account, you consent to receive recurring automated SMS/text messages related to your account. SMS is the primary method by which we deliver time-sensitive shift assignments, schedule changes, and operational communications essential to the staffing services we provide. Messages include but are not limited to: shift notifications, schedule reminders, clock-in/clock-out confirmations, certification expiration reminders, and account updates.

• •Message Frequency: Message frequency varies based on your shift activity and account settings. You may receive up to 10 messages per week during active periods.
• •Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
• •Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. Please note that opting out of SMS may limit your ability to receive shift assignments and use core platform features, as SMS is the primary communication method for time-sensitive notifications.
• •Help: For help with SMS messaging, reply HELP to any message or contact us at support@starlight.team.
• •Supported Carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use of your mobile data will be in accordance with this Privacy Policy.

4. Information Sharing

We share your professional profile with production companies and event organizers who are seeking crew members. We do not sell your personal information to third parties. We may share information with service providers who assist in operating our platform, such as payment processors and communication services, solely for the purpose of providing our services to you. These service providers are contractually obligated to protect your information and may not use it for any other purpose.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure server infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can update your profile information at any time through your account settings. To request data deletion, please contact our support team. You may also opt out of SMS communications at any time as described in Section 3 above.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.